Legal
PAIA manual
Last updated 11 November 2026
This manual is published under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains which records NCloud Ltd holds and how to ask for access to them. It is available on this page and, on request, at our address below, free of charge.
1. Company details
- Name: NCloud Ltd, trading as HelioFleet
- Registration number: 2021/340237/07
- Physical and postal address: 85 Cattle Egret Road, Centurion, Gauteng, 0157
- Phone: +27 77 608 1354
- Website: ncloud.africa
2. Information Officer
Send all requests for records to our Information Officer:
- Name: Jacques Tredoux
- Email: privacy@heliofleet.co.za
- Address: 85 Cattle Egret Road, Centurion, Gauteng, 0157
3. The Information Regulator's guide
The Information Regulator publishes a guide on how to use PAIA and POPIA, as required by section 10 of PAIA. It is available in all official languages from the Regulator:
- Website: https://inforegulator.org.za
- Email: enquiries@inforegulator.org.za
- Phone: 010 023 5200
- Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
4. Records available without a request
These records are freely available on our website, with no request needed:
- Information about HelioFleet and its pricing
- Terms of service
- Privacy policy
- This manual
5. Records kept under other laws
We keep records as required by, among others:
- Companies Act, 71 of 2008
- Income Tax Act, 58 of 1962
- Value-Added Tax Act, 89 of 1991
- Tax Administration Act, 28 of 2011
- Basic Conditions of Employment Act, 75 of 1997
- Labour Relations Act, 66 of 1995
- Unemployment Insurance Act, 63 of 2001
- Compensation for Occupational Injuries and Diseases Act, 130 of 1993
- Electronic Communications and Transactions Act, 25 of 2002
- Protection of Personal Information Act, 4 of 2013
- Consumer Protection Act, 68 of 2008
6. Records we hold
| Subject | Categories of records |
|---|---|
| Company | Incorporation documents, share register, minutes and resolutions |
| Finance and tax | Financial statements, accounting records, invoices, tax and VAT returns, bank records |
| Staff | Employment contracts, payroll, leave, tax and statutory records |
| Customers | Account details, agreements, billing records, support correspondence |
| Platform | Customer, site and system data held for installers, service logs, security records |
| Suppliers | Agreements and correspondence with service providers |
Listing a record here does not mean access will be given. Each request is considered under PAIA, which protects, for example, other people's personal information and commercially confidential information.
7. How to request a record
- Complete Form 2 (Request for Access to Record), available from the Information Regulator's website or from our Information Officer.
- Email it to privacy@heliofleet.co.za or deliver it to our address. Describe the record clearly, say how you want to receive it, and, if you are asking on someone else's behalf, include proof that you may.
- We may ask you to pay the request fee and access fees set out in the PAIA regulations. There is no fee to request your own personal information. We will tell you if a deposit is needed before we search for the record.
- We will decide within 30 days of receiving your request. We may extend this once by up to 30 days if the request is large or needs consultation, and will tell you why.
- If we refuse access, we will give you the reasons and the section of PAIA we rely on.
8. Processing of personal information
| Purpose | Providing the HelioFleet platform to installers and their customers, billing, support, security, and meeting our legal obligations |
|---|---|
| People whose information we hold | Installers and their staff, installers' customers, website visitors, our staff, and suppliers |
| Categories of information | Contact and account details, billing details, site addresses and locations, inverter brand logins, solar system readings, usage and technical data, employment records for our staff |
| Recipients | Installers and their invited customers, inverter brand platforms, our hosting, email and mapping providers, professional advisers, and authorities where required by law |
| Transfers outside South Africa | Some service providers and inverter brand platforms process information abroad, only as section 72 of POPIA allows |
| Security | Encrypted connections, encrypted storage of brand logins, hashed passwords, role-based access and limited staff access |
Our privacy policy gives more detail.
9. If you are not satisfied
If your request is refused, or you disagree with the fee or time taken, you can complain to the Information Regulator within 180 days, or apply to court.