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HelioFleet shows a site as offline when the inverter has not reported to its brand cloud. Check the inverter's Wi-Fi or data logger on site, then check the same site in the brand's own app. If it is online there but not in HelioFleet, the saved login for that brand may have changed: update it under Connections.

Each brand reports power and energy slightly differently, and their apps round and refresh at different times. HelioFleet converts every brand to the same units so sites can be compared. Small differences are normal; open the inverter page and use the raw readings view to compare field by field.

The password or token for that brand account was changed or revoked. Open Connections, choose the brand and update the login. Your sites and history are kept while you fix it.

Send them a new invite from the client's page, and ask them to check their spam folder. Invites expire, so an old link will not work. If they have forgotten their password, email us and we will reset it.

Open Alerts to choose which faults raise an alert, such as an offline inverter or a low battery, and who gets the email. Each staff member can turn alert emails on or off for themselves.

Reports for the month before are created on the 1st of each month. You can open any report from the Reports page, check it and email it to the customer.

You are billed per site, at a rate that drops as your fleet grows. Invoices are emailed to your account owner. For billing questions, or to change to annual billing, email us.

Email us from the account owner's address. You can export your data for 30 days after your account closes; after that it is deleted as described in our privacy policy.